Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you need to contact us at support@matchee.co.uk. 

If you wish to return your order, please note that we only accept unopened and unused packages.

• Refunds will be issued only for products returned in their original, sealed condition.
• Opened or used packages are not eligible for return or refund.

If you subsequently determine after you open the package that there are defective/damaged Items, you may return the product for a full refund or exchange. This may include, for example, damage to the seal of the package, causing a product to leak out, or a slash or puncture wound through the package. We must receive the product back in order to send you another or issue a refund.

Important Notes:

• In all cases, the customer is responsible for paying the return shipping costs.
  
• Returns sent to the wrong address are not eligible for refund or reshipment
• If you do not contact us within 30 days of delivery to initiate the return process, the item will not be eligible for a refund.
• We are not responsible for any duplicate orders placed by the customer.
• Items sent back to us without first requesting a return will not be accepted.

Refunds

 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@matchee.co.uk.